The Wall of Defensiveness: 7 Ways to Tear It Down plus articles and information
on Sales Have you ever gotten frustrated when you realize that your prospects
keep stereotyping you as a "salesperson"? And because of that
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deserve, and that are essential if you're going to help them solve their
problems? That's what's been happening to Michael, who calls panies to set
appointments with decisionmakers. "I have a great product that I'm passionate
about," he told me, "but when I call prospects, they immediately start treating
me as just another salesperson who's trying to sell them the same type of
product that others have tried to sell to them in the past...Is there any way to
stop them from pigeonholing me?" Michael is hitting what I call the "wall of
defensiveness" that almost all decisionmakers these days use to protect
themselves against sales calls. It tears me apart that he, like so many other
salespeople, have to endure this type of personal rejection as he tries to make
a living. And none of the sales training or motivational programs he's been
through had helped him to solve this frustrating and debilitating situation. In
our one-on-one sessions, Michael and I discussed 7 key strategies that can break
down that wall
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him...maybe they'll work for you, too...here they are... 1. Curb your
enthusiasm. This idea always es as a shock to anyone who's been exposed to the
old "sales gurus" who insist, "The more enthusiastic you are about what you are
selling, the more people will be attracted to your solution"--but, boy, are they
wrong! When you e across as overly enthusiastic, especially when you're on a
first call to a new prospect, you immediately trigger sales pressure that tells
your prospect, "I'm excited because I just know that you need what I have to
offer!" But in any new situation
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out your enthusiasm on initial calls. Otherwise, you're likely to hit the wall.
2. Avoid assuming that you and your prospect are a fit. You may have the
"perfect prospect"--someone with the exact criteria and profile of your ideal
customer. However, if your words or tone of voice say, "I know you'll benefit
from our service because you fit the exact profile of our customer base," you'll
inadvertently will set off alarms that will let your prospect associate you with
the negative "salesperson" stereotype. Instead, learn to be humble, and avoid
making assumptions until after your prospects trust you enough to share their
true issues with you. Then the two of you can decide, in a natural evolutionary
way, whether you're a match or not. 3. Don't think that you have to have all the
answers or you'll "lose" the sale. So many of us work ourselves into a frenzy
before we actually pick up the phone to call someone. Why? We're afraid that if
we make a mistake or don't deliver our pitch perfectly
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the answers. Ever see the TV show "Columbo"? Was he perfect? No. He was human,
humble, and unassuming, and people trusted him. It's okay not to have all the
answers. Needing to have all the answers is a control trip, and when you're with
a prospect, you're not in control--the two of you are in a relationship. The
more you internalize that realization, the more fortable and less frenzied
you'll feel. And you'll be surprised when your prospect appreciates you for
being a just another human being. 4. Don't try to overe objections. Overing
objections doesn't build trust. Instead, it only associates you with the
negative stereotype of a salesperson who has been trained to move the sales
process forward at the prospect's expense. When you hear an objection, diffuse
it and re-engage the conversation on your prospect's terms. 5. Learn to diffuse
sales pressure. Hidden sales pressure is the root of all sales woes. Diffuse it
at the beginning of the relationship
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feminino , and you'll never have to deal with it again. Shift your
mindset and change your language so it reflects you being your most natural
self. The most sophisticated sales strategies in the world won't make any
difference if you don't know how to diffuse the sales pressure that prospects
are only too quick to sense--and back away from--in any buyer-seller
relationship. 6. View prospects as potential friends, not as sources of
missions. If you see dollar signs instead of human beings when you're with
prospects, they'll sense your attitude and see those dollar signs in your eyes.
Keep your conversations human by always viewing your prospects as people who
have potential problems that you can solve. 7. Acknowledging the sales game
diffuses the pressure. If you find yourself in a sales situation that puts your
relationship with your prospect at risk--for example, a prospect promises to
call you back but doesn't--call the "game." Call your prospect and say simply
and gently that you really don't want the relationship to degenerate into the
stereotypical cat-and-mouse sales game. Your message should always be, "Our
relationship, not my mission, is my priority." The bottom line of all this is:
You can no longer rely on what you are selling to distinguish yourself, because
there's just too much petition out there. Instead, you must focus on how you're
selling. That's the only thing that will make you different from everyone else.
With a Masters Degree in Instructional Design and over a decade of experience
creating breakthrough sales strategies for global panies such as UPS and
QUALCOMM
http://www.comprartenissapatos.com/ ,
Ari Galper discovered the missing link that people who sell have been seeking
for years. His profound discovery of shifting one's mindset to a place of plete
integrity, based on new words and phrases grounded in sincerity, has earned him
distinction as the world's leading.