It is always good for professionals to bine the right
sets of expertise. For soone involved with IT infrastructure projects
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find is that often the specialty knowledge drives the PRODUCT of efforts, but
the project managent skills drives the PROJECT that produces the PRODUCT. On
solid technical teams, that second mindset is often missing. Bkground When you
get any level experience in the workple, you realize that the world is a
collection of operations and projects. We are always seeking to systematize
where possible, to streamline operations, and to improve results. We are always
trying to create a "business as usual", "runs by itself" environnt, although in
reality the full hievent of this is elusive. For more detail go to
.positive-idea. We are always cognizant of change in external
conditions
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operations when necessary. This intersection of operations and project managent,
is, I believe, where ITIL and project managent e together. The IT Infrastructure
Library脗庐 (ITIL脗庐) describes a set of best prtices processes for stable, high
quality IT services. Project managent, as a discipline, provides the capability
to implent a defined change in a controlled way, so that cost
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expected. It would seem that awareness of ITIL in an environnt where it is
embedded would be an input to project managent. Likewise, project managent is a
great skill to use in implenting and continuously improving the best prtices
provided by ITIL. PRINCE2 and ITIL PRINCE2 and ITIL originate from a single
source, the OGC (The Office of Governnt Comrce) in the UK. While I do not have
hard core statistics, ITIL seems to be more strongly on the radar screen in the
United States than PRINCE2, probably in part because the PMI PMBOK is more
heavily establied. But the prtice of ITIL does seem to draw on PRINCE2 to an
extent due to its mon origins, despite the ft that a project managent frawork
such as PMBOK can, in my opinion
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a chanism for evaluating the change or project. The Post Project Review in
Prince2 is the sa as the ITIL Post Implentation Review. A suessful review can
therefore lead to the end of the project. Where ITIL and Project Managent Meet
IT Infrastructure Library (ITIL) is all about providing service within the
operations of IT in an organization. This includes managent of the Service
Lifecycle, Service Strategy, Service Design, Service Transition, and Service
Operation. It also ans continual improvent of the whole set of services that are
in ple. Managent challenges within this realm include Service Desk and Incident
Managent, Configuration and Release Managent, Service Level and Capity Managent,
Problem and Change Managent
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and Security Managent. ITIL itself, as a discipline, addresses the operations
within the defined services realm. However, any changes to that services realm
can and ould be handled by applying a good project managent discipline. The
difference is that the ongoing operations will be concerned with maintaining and
improving services as an in-ple, as-is process. The project managent discipline
will be concerned with defining the beginning of an initiative, delivering the
product of that initiative, and turning over the results of that effort to be
incorporated into the operation before finally closing out the project. The o
disciplines are substantially different
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lower effectiveness. In the case of ITIL and Project Managent, both disciplines
will provide inputs the other. For example, ITIL will provide the current
situation to a project. It will also provide certain procedures, such as
configuration managent, that must be followed within the confines of the
project. The results, or "product of the project", will bee the key input to
changes or improvents to be implented within the ITIL implentation frawork in
the organization. The professional that understands both sides in depth will be
quite valuable to the organization and will have a leg up in knowledge and
credibility. A Little about ITIL (ITIL certification, that is) ITIL
certification has 3 levels: the Foundation Certificate
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Certificate. Project Managent Training Online offers ITIL training in
preparation for the Foundation Certificate. In a nutell, here is what these 3
levels are about: The Foundation Certificate: There are no entry requirents, and
the foundation test consists of a one hour long multiple choice examination
testing a candidate's basic understanding of the principles and terminology of
the IT Infrastructure Library. It is designed to provide familiarity with the IT
Infrastructure Library (ITIL) best prtices for IT Service Managent. The
Prtitioner Certificates: This is aid at those who are responsible within their
organization for designing specific processes within the IT Service Managent
discipline, and performing the tivities that belong to those processes. The
Prtitioner's Certificates focus on the depth of understanding and application of
those subjects, treating eh subject as a specialty. Prerequisites include the
Foundation certificate and mandatory attendance at an aredited training course.
.positive-idea. .change-ur-mind. The Manager's Certificate: Aid at managers and
consultants, 2 - 3 hour examinations test the prtical application of the theory
of ITIL, and the exam is typically preceded by a 10-day training event other
assessnts may also be required. Candidates must hold the Foundation certificate
and mandatory attendance at an aredited training course is required. Lots of
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