锘? The only way to grow your business and increase your
profit margin is through retail sales!
Let me repeat that
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Increase Profit Margin is Through Retail Sales!
Retail is positively the
difference between a business that is merely surviving and one that is
absolutely thriving however this word retail or sales seem to make us therapists
fearful and uncomfortable as we don't want to seem pushy or aggressive but
rather offer our clients the comfort of an excellent treatment combined with
relaxation and de-stress.
Let's look at 15 ways to make the retail
process easier.
1. Understand that your clients come to you for a reason
because they need something. Make sure you answer that need and give them what
they want. Realize that They Are Buying products, the question is are they
buying them from your salonspa.
2. Increase your levels of retail stock
on the shelves. This is no new concept but rather one that is carried through to
every industry involving retail. The more stock found on the shelves the higher
the retail turnover. Invest in keeping more stock on the shelves.
3. Set
a goal for each staff member to sell only ONE extra retail item per day in the
salon and watch your sales sky rocket!
4. Increase the number of impulse
purchase items found at the pay point. They work, guaranteed. I have seen some
gorgeous items such as Eye Slices, crystal nail files, hand bag
jewellery
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etc
5. Run monthly retail promotions and market them effectively. Plan
your monthly retail promotion with your product house at least 3 months in
advance giving you time to plan your stock order
Womens
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design eye catching posters and position in key areas throughout your salonspa.
If you don't tell your clients about the promotions how will they
know?
6. Merchandise your stock effectively. Position your stock as
follows: fast sellers at eye level, promotion items just above and the rest
below. Never put stock behind a glass cabinet out of clients reach as it will
not sell as fast. Keep your shelves spotless and neat and ensure to make your
displays attractive. Never keep your stock in the same position for longer than
3 months, make sure you move it around to attract attention.
7. Ensure to
allow sales time with each appointment booked. If you think that allocating 15
minutes extra to each treatment is a waste of time, think again as it is a waste
of your time and profits NOT to allocate this additional time. A sale is about
relationship building and creating trust and this cannot be done without the
correct time allocation for sales talk.
8.Keep detailed client record
cards whether on paper or on computer. You will be sorry if you don't do this
from the beginning as this is a perfect tool to keep tabs on when your clients
products are finished and need to be replenished.
9. Make sure you have a
full range of samples available for when a client wishes to try a product before
purchasing the full size product. Never substitute a sale with a sample but be
sensitive to when it is necessary to offer a client a sample first and make sure
you record this on their card so as to offer them the full size product on their
next visit.
10. Skin analysis is not to cut short or skipped out in your
treatments. I cannot stress enough the need to thoroughly discuss your clients
expectations and thoughts on their own skin. Listen to what your clients are
saying as very often they actually ask you for retail products when you are
analyzing their skin.
11. Keep a full range of testers on the shelf so
clients can try and smell the products. If your product house of choice does not
have testers
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sell something your clients cannot try?
12. Shelf talkers are what I call
silent salesman. Clients want certain questions answered without needing to ask
a therapist namely: What is it for? How much does it cost? Try answering these
two basic questions by means of shelf talkers so clients feel more comfortable
to approach you with more information on the product as they know the price
already.
13. Prescribe products to ALL your clients on EVERY visit. I
cannot stress the importance of this. They will not always buy but they are
always assured that you have their best interests in mind by advising what you
think they need. I would insist on prescription sheets that would be completed
and one copy given to the client and one kept in the client card.
14.
Train, train, train, train and train some more! Invest the time and money in
training your staff to retail. Ask your product supplier to come in at least
once a quarter to do sales training with your staff.
15. Set Targets! How
can you expect your staff to sell if they have nothing to aim for? Set targets
in consultation with your staff and get them to agree to the targets you are
setting them. Break the target down into small achievable steps and watch your
staff reach them. For example don't tell your staff they have a R10 000 retail
target but rather say they have to sell only 2 products per day, this seems more
achievable and realistic.
I would have a tracking sheet put up in the
kitchen showing each staff members retails sales and update this form each week
so as to keep the ball rolling.
As with anything
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become at it. So practice and practice and train and train until retail becomes
second nature and a natural part of your clients appointment.
Happy
Selling!
Author's Resource Box
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